Elastix call center manual

Elastix is accessible using Secure Shell (SSH), a secure protocol for accessing a shell session meaning you can access the command line for the Elastix software. Type the IP address of the Elastix machine, as seen in Figure 13 above, when connected to the network where . Asternic Call Center Stats comes in three flavors, a free version with limited capabilities distributed under the GPL v3, a commercial version with a lot of extra features and reports, and the same commercial version including full PHP source code. Licensing is done per server, there are no per seat licenses. Starting the Call Center operation We suggest performing the following configurations in Elastix prior to start the Call Center, they will be detailed below: 1. Install the Call Center module 2. Create a group with permissions in Elastix for Call Center Agents 3. Create users for each Agent 4. .

Username: Mysql user with all privileges on the database call_center_pro Password: password used for the connection. Asterisk Connection The following information was taken from the book "Implementing Call Center with Elastix" Paul Estrella, " Module Settings" Asterisk server This is the address where is Asterisk, usually in the localhost. As a solution, we suggest creating special queues in Asterisk for outbound presence; these are normal, inbound queues that never receive any calls, but agents can log-on and log-off from them. This will cause no problem with Asterisk but will make your life easier when monitoring the call-center. Call Center Module. Powerful, robust, flexible and easy-to-use solution, designed to efficiently automate and manage a Contact Center. It is designed to handle incoming and outgoing call campaigns through an easy-to-use agent console and call management interface.

Starting the Operation Prior to the beginning of the call center operation we must follow these basic settings: 1. Install Elastix Call Center Addon 2. Create a group with the configuration for Agents. 3. Create Users for every agent in the system 4. Creating Extensions for Agents 5. Create Agents in the Call Center module. 6. 1. User Manual in English Call Center - RC Elastix For more information visit www.doorway.ru 2. 1. Call Center This modules objective is to generate calls automatically to numbers that have been previously uploaded in a CSV file format. It also monitors calls received through a queue. Using Call Center To use the Call Center Module, you must first select a few options and provide some necessary data. Whether you are an administrator or simply a user, we have plenty of guides to help you get the most out of the 3CX communications system. Our admin guides will guide you through creating users, deploying the Apps, configuring supported IP Phones and SIP trunks as well as setting up a contact center.